Car

By reporting your claim immediately we will be able to provide you with the best possible service.  We have made the process of reporting a claim as simple as possible by removing the need to complete a claim form.

Damage

If your vehicle is damaged to make a claim:

  • Call 1300 650 540
  • Complete a motor vehicle online claim form
  • Download a claim form
  • To assist, please make sure you have your policy number and details of the incident available.

 

Theft

If your vehicle is stolen please report the theft to the local police station immediately and then

Our comprehensive motor vehicle policy provides a hire vehicle for a maximum period of 14 days when your vehicle is stolen. If your vehicle is recovered with damage you can continue to have the hire car for the full 14 days, or until vehicle is repaired or your claim is settled whichever occurs first.

Windscreen claims

For windscreen or other car glass damage you can:

  • Call O'Brien Glass direct on 1800 800 889. As our recommended supplier for automotive glass O'Brien Glass provide a 24 hour claims service and will manage the entire claim process for you.

For one windscreen claim per year your excess is reduced to $100 and your No Claim Bonus will not be affected.

 

Remember repairing a windscreen is much easier than replacing one. If you have a broken windscreen try to attend to it immediately, as it can often be repaired rather than replaced.

Motor vehicle repairers

Having your vehicle damaged and finding the right repairer can be difficult.

  • Simply call 1300 650 540 we will provide assistance with quotes, assessments and a list of repairers.

Excess

The excess is the amount you have to contribute towards your claim. The amount of your basic excess will depend on which state you reside in. Your Certificate of Insurance will state your basic policy excess. Additional excesses can apply depending on the age and licence details of the driver of your vehicle.

  • No fault excess - your excess may not apply if you are not at fault for an accident and you can provide details of the driver who caused the collision.

  • No claim bonus (rating) - your no claims bonus may be affected if you are responsible for the collision or if you cannot identify the responsible party. Guaranteed rating one protection is included on all private use comprehensive motor policies. This means that you will not lose your "maximum no claim bonus" following a claim provided the vehicle was being driven by you, your spouse or any nominated driver who appears on your current certificate of insurance.

Claims against you

If another party involved in the collision, contacts you, please advise Ansvar Insurance immediately. We still require a claim notification from you even if there is no damage to your vehicle. Please do not make any admissions of liability and don't attempt to settle any claims made against you without contacting us first.