House

You can report an insurance claim by:

• Calling 1300 650 540
• Completing an online claim form
• Downloading a claim form

To assist, please make sure you have your policy number and details of the incident available.

Please Note: Any lost or stolen items must be reported to the local police station immediately.

Glass claims

If you need to claim for glass damage please call O'Brien Glass direct on 1800 800 889.

They provide a 24 hour service and as our recommended supplier for all fixed glass they can manage the entire claim process for you.

Excess

The excess is the amount you have to contribute towards your claim. Your certificate of insurance will state your excess.

Burglary or theft

Experiencing a theft or losing items can be distressing and inconvenient.

To ensure your claim is processed efficiently please:

• Report all lost or stolen items to the local police immediately.
• Put together a list of the missing items.
• Have purchase receipts, credit card statements, photos or owners handbooks available to support your claim.
• Do not replace any items before notifying us of the claim.

Water Damage

Water damage can be caused by such diverse events as storms or a leaking pipe. Either way, contact us as soon as possible so we can arrange the appropriate repairs to your property and minimise the impact on you.

You can also reduce the effects of water damage by:

• stopping the flow of water (switch off at the main or pipe)
• moving vulnerable contents to a safer area
• removing any surface water as quickly as possible

Fire or other major loss

When these types of events occur you can rely on Ansvar Insurance.

That's why you can contact us 24 hours a day 7 days per week on 1300 650 540.

Our Assessor will contact you immediately to help with your claim and ensure the process is managed effectively.

Plus if your home becomes uninhabitable your policy will cover the extra costs of alternative accommodation.