You can trust in the quality of our service and our promise that we'll be there when you really need us.

Claims

Ansvar Insurance understands that making a claim can be a stressful situation brought about through a loss or unfortunate incident.  Our reputation for settling claims is as important as the cover we provide.  With Ansvar Insurance you can rest assured that we’ll be there to provide support at every stage of the claims process. 

You can trust in the quality of our service and our promise that we'll be there with friendly, caring support at the time you really need us.

To notify us of a claim or potential claim you can select the type of claim from the options at the left of this page.

Otherwise, you can report an insurance claim by:

 

Flood Claims Assistance

Ansvar Insurance is supporting our customers impacted by the severe weather in Queensland and New South Wales. We encourage customers to lodge a claim as soon as possible either directly or via your insurance broker.

Our dedicated Claims team is available on 1300 881 541
Or, if you do not require urgent attention lodge your claim on-line by clicking here

Tips for preparing your claim:
If you need to clean-up your property before an insurance assessor can visit, we recommend the following steps to assist us in assessing your claim:

▪ Photograph damage to the property, including the building, floor coverings, and any other damaged items

▪ Retain a sample of floor coverings that are being uplifted and disposed of

▪ Keep all damaged electrical items for inspection
 
Your safety is our number one concern and we request that you take extreme care as you start to return to your damaged properties.
 
Ansvar has teams of expert support adjusters and repairers ready to help our customers on the ground as soon as the authorities deem areas safe to return.  Our Claims specialists will also be working with our customers and brokers to resolve all claims as soon as possible.