We are committed to taking extra care with customers who experience vulnerability.
Vulnerability may be due to a range of factors and we recognise that your needs can change over time and in response to particular situations.
We encourage you to tell us about your vulnerability so that we can work with you to arrange support. ✆ 1300 650 540.
We understand that sometimes things happen making it difficult for people to keep up to date with paying bills.
Financial hardship can arise out of unexpected events or circumstances, such as:
We encourage people experiencing financial hardship to contact us to discuss how we can help you to manage your insurance policies with us. ✆ 1300 650 540.
The National Debt Helpline is also available for free advice ✆ 1800 007 007 or ndh.org.au
We are committed to providing timely, consistent and targeted help to people experiencing domestic and family violence. We will deliver services and communicate with you in a way that does not expose you to additional risk.
Domestic and family violence can happen to anyone and can include:
We can help you by:
Please contact us to discuss your needs 1300 650 540.