Contact us: 0061 1300 650 540

ACS

About Us

Formerly known as Ansvar Insurance Limited, ACS (NZ) Limited (ACS) is a dedicated claims management business, committed to the efficient resolution of outstanding insurance claims made under policies issued by Ansvar Insurance Limited in New Zealand.

We are currently operating under a Contingent Scheme of Arrangement – click here to find out more.

Solvency Ratio

ACS’s solvency position at 30 June 2025 was as follows:

  • Solvency Capital: $7,880,525 (31 December 2024: $7,780,027)
  • Prescribed Capital Requirement: $3,000,000 (31 December 2024: $3,000,000)
  • Solvency Margin: $4,880,525 (31 December 2024: $4,780,027)
  • Solvency Ratio: 263% (31 December 2024: 259%)

N.B. the solvency position disclosed above is prepared in accordance with NZ IFRS 17 Insurance Contracts.

Annual Financial Report

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2024.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2023.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2022.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2021.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2020.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2019.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2018.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2017.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2016.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2015.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2014.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2013.

Please click here for a copy of ACS’s Annual Financial Report for the year ended 31 December 2012.

 

ACS is relieved from the recent amendments to the Financial Markets Conduct Act 2013

ACS relies on exemptions in the Financial Markets Conduct (Conduct of Financial Institutions – ACS) Exemption Notice 2024 (the Exemption Notice).
The Exemption Notice provides ACS with exemptions from the Financial Markets Conduct Act 2013, in particular the need to:

  • hold a “financial institution” licence; and
  • establish, implement, maintain, and take reasonable steps to comply with, an effective “fair conduct programme”, and make information about the “fair conduct programme” available.

The Exemption Notice requires that ACS ensures that any claim made, or complaint received, from a policyholder is managed in a manner that treats the policyholder fairly.

Claims

ACS, through its manager Ansvar Insurance Limited (Ansvar), is processing ACS’s last few Christchurch earthquake claims as they are made or are released from the Natural Hazards Commission (formerly EQC).  ACS’s processes involve evaluating the claim, determining and requesting any further required information, advising the claimant of the claim’s outcome and, if the claim is valid, settling the claim.

To make a claim or to discuss an existing claim, please contact a member of the claims team at 0061 1300 650 540 or email earthquake@ansvar.com.au

 

Complaints 

If you have a complaint, ACS recommends that you first attempt to resolve it by contacting the employee or broker you have been dealing with.  They will evaluate the complaint, communicate with you and, if valid, seek a solution.  If the issue cannot be resolved in this manner, you may escalate your complaint to John Connor by email at jconnor@ansvar.com.au.  Our full complaints procedure is available online at ansvar.com.au/acsclaimsservices

ACS is a member of the Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Scheme.  If we are unable to resolve your complaint through ACS and its manager, Ansvar, you may refer your complaint to FSCL at no charge.  You can contact FSCL by phone at 0800 347 257, by email at complaints@fscl.org.nz, or by post to PO Box 5967, Lambton Quay, Wellington 6140.  Additional information is available on FSCL’s website at fscl.org.nz.

Governance 

Ansvar regularly reports to ACS on the progress of any outstanding claims and any failures to treat policyholders fairly.  Ansvar’s Management Team assesses ACS’s claims and complaints when it meets and reports to ACS’s board on whether Ansvar has treated policyholders fairly and any steps to be taken to mitigate any actual or potential adverse effects of any failures to treat policyholders fairly.  ACS reports to the FMA every 6 months on any complaints, new or potential claims and the progress of outstanding claims.

If you have any questions or require further assistance, please do not hesitate to contact us on 0061 1300 650 540. 

How to make a claim?

ACS, through its manager Ansvar Insurance Limited (Ansvar), will manage and process your claim.

To make a claim, or to discuss a claim, please call a member of our claims team on 0061 1300 650 540 or email earthquake@ansvar.com.au

ACS’s processes involve evaluating the claim, determining and requesting any further required information, advising you of the claim’s outcome and, if the claim is valid, settling the claim with you.

What if I have a complaint in the first instance?

If you have a complaint, ACS recommends that you first attempt to resolve it by contacting the employee or broker you have been dealing with.  They will evaluate the complaint, communicate with you and, if valid, seek a solution.  If the issue cannot be resolved in this manner, you may escalate your complaint by following our Complaints Procedure.

ACS is a member of the Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Scheme.  If we are unable to resolve your complaint through ACS and its manager, Ansvar, you may refer your complaint to FSCL at no charge.  You can contact the FSCL by phone on 0800 347 257, email at complaints@fscl.org.nz or post to PO Box 5967, Lambton Quay, Wellington 6140.  FSCL also has a website at fscl.org.nz.

ACS is relieved from the recent amendments to the Financial Markets Conduct Act 2013

ACS relies on exemptions in the Financial Markets Conduct (Conduct of Financial Institutions – ACS) Exemption Notice 2024 (the Exemption Notice).  The Exemption Notice provides ACS with exemptions from the Financial Markets Conduct Act 2013, in particular the need to:

  • hold a “financial institution” licence; and
  • establish, implement, maintain, and take reasonable steps to comply with, an effective “fair conduct programme”, and make information about the “fair conduct programme” available.

The Exemption Notice requires that ACS ensures that any claim made, or complaint received, from a policyholder is managed in a manner that treats the policyholder fairly.  Ansvar regularly reports to ACS on the progress of any outstanding claims and any failures to treat policyholders fairly.

Ansvar’s Management Team assesses ACS’s claims and complaints when it meets and reports to ACS’s board on whether Ansvar has treated policyholders fairly and any steps to be taken to mitigate any actual or potential adverse effects of any failures to treat policyholders fairly.  ACS reports to the FMA every 6 months on any complaints, new or potential claims and the progress of outstanding claims.

Contact us: 0061 1300 650 540