Discuss your complaint with us by calling 1300 650 540 or sending an email outlining your concerns to email@example.com and one of our team members will assist you. We will acknowledge receipt of your complaint within one business day. The team member will refer you to a manager if they are unable to resolve the matter for you.
If you are not satisfied with the response, please go to step 2.
You may request a review of your complaint by our Dispute Resolution Committee.
Contact us on 1300 650 540, or by email: firstname.lastname@example.org or post: Ansvar Disputes Resolution GPO Box 1655, Melbourne, Victoria 3001.
Our service team will contact you if they require further information and they will provide you with an outcome within 30 calendar days of us receiving notice of the complaint. Please ensure you provide us with your preferred contact details.
Phone: 1300 650 540
Our consultants have access to over 300 languages through independent interpreter services. If you require interpreter services, please let us know and one of our team members will assist you.