Ansvar is committed to resolving any complaints you may have in relation to our products, services or handling of your personal information. Our process has 3 key stages.

1. Talk to us

Discuss your complaint with us by calling 1300 650 540 or sending an email outlining your concerns to and one of our team members will assist you. We will acknowledge receipt of your complaint within one business day. The team member will refer you to a manager if they are unable to resolve the matter for you.

If you are not satisfied with the response, please go to step 2.

2. Contact our service centre

You may request a review of your complaint by our Dispute Resolution Committee.

Contact us on 1300 650 540, or by email: or post: Ansvar Disputes Resolution GPO Box 1655, Melbourne, Victoria 3001.

Our service team will contact you if they require further information and they will provide you with an outcome within 30 calendar days of us receiving notice of the complaint. Please ensure you provide us with your preferred contact details.

3. Refer for external dispute resolution

Phone: 1300 650 540

Our consultants have access to over 300 languages through independent interpreter services. If you require interpreter services, please let us know and one of our team members will assist you.

Mandarin – 普通话

Arabic – عربي

Cantonese – 廣東話

Vietnamese – Tiếng việt

Italian – Italiano

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