Our Customer Promise

At Ansvar Insurance we put our customers at the heart of our business. We believe that the best insurance is about more than just a policy - it’s your experience as our customer that really counts whether it’s when things go wrong or when you just want to talk to us. Your trust is what drives our efforts and we aim to stand out from the competition in every situation.

We continually strive to exceed your expectations and to be honest and professional in everything we do so that you can be confident that your organisation and people are in safe hands.

As evidence of our commitment we have developed a Customer Promise which sets out what our customers can expect of us:

OUR CONDUCT – we will be a market leader in the way we conduct ourselves

OUR SERVICE – we will deliver a consistently outstanding customer experience.

OUR ADVICE – we will provide expert advice and protection

OUR PRODUCTS & COMMUNICATIONS – we will provide products that meet customer needs and communications that are clear and easy to understand

OUR PRICING – we will charge a fair price generating profits for good causes

If you feel that we are failing to live up to our promises, please let us know. You can email us at marketingteam@ansvar.com.au or call us for free on 1300 650 540

 

Care, Community, Faith, Education and Heritage Insurance Specialists 

Ansvar Insurance Limited (Ansvar) is an insurance company with a difference. We opened our doors in 1961 with a desire to provide the best insurance we could. Over the years we've developed specialist insurance solutions for these Australian sectors: 


Our history includes your schools, places of worship and communities  

Over the past 50 years we have grown to become Australia’s leading insurance provider across our five core sectors. Whether you need insurance for a charity, a, school or for your volunteers, we offer a unique understanding of your risks and challenges and are ready to help. 

Our success has built from the genuine relationships we've formed within our core communities. Your trust is what drives our efforts to support and protect your organisations. Your peace of mind is not only our goal, but also our purpose.


Tailored insurance cover for true peace of mind  

We understand that keeping you safe isn't just about providing cover and compensation; keeping you safe is about educating your organisation of the risks within your sector and how to best manage them. 

Providing tailored solutions to meet your insurance and risk management needs is what we do. Working with our brokers in a partnership approach to deliver the best insurance cover for your needs is how we work.

If you need an individually tailored insurance solution for your organisation, ask your broker for a quote from Ansvar today. We have the expertise and understanding to help with your church, school, nursing home or disability service to provide the protection you need.

 

Our Mission

In our mission to become the most trusted specialist insurer within our core sectors, we maintain three ambitions: 

  • To be the FIRST choice for customers
  • To be the BEST place to work
  • To be the TOP company donor

We will achieve these ambitions by conducting our business with these five guiding principles: 

  1. Innovation with a focus on challenging our current ways, seeking new ways of operating and proactively looking towards the future.
  2. Collaboration to ensure we actively and effectively communicate with our stakeholders striving towards success.
  3. Agility to drive a high performance culture.
  4. Accountability to ensure we accept responsibility for all that we do and deliver on our commitments.
  5. Professionalism at all times and in all dealings.

 

Giving back to our communities

Over the years providing insurance for charities, faith based organisations, private schools and not-for-profits, we've been involved in a number of positive charitable causes. As a company, Ansvar is the subsidiary of a charity and 100% of our profits are given in support of good causes. 

In 1994, it made sense for us to establish our own charitable program, the Community Education Program. Ansvar gives up to 10% of annual profits to fund programs aimed at helping disadvantaged, Australian youths. Through our grants program, Ansvar has donated in excess of $10 million to the community.

 

Regulatory information about Ansvar

Ansvar is regulated by the Australian Prudential Regulation Authority (APRA), the Australian Securities & Investments Commission (ASIC), is a member of the Insurance Council of Australia and a signatory to the General Insurance Code of Practice. Ansvar’s company registration number is ABN 21 007 216 506 and its Australian Financial Services License (AFSL) number is 237826. 

Ansvar is a subsidiary of Ecclesiastical Insurance Office plc (Ecclesiastical) which was established in the UK in 1887. Ecclesiastical is owned by a charity and all available profits are distributed for the benefit of the church and the community. 

Ansvar respects the privacy of your personal information and handles it in accordance with the Privacy Act and National Privacy Principles. View our Privacy Policy and Terms of Use